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Overview

Chat widget integration allows you to seamlessly embed AI-powered chat functionality into your website using generated embed codes and advanced integration methods.

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Embed Code Integration

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Standard Integration

Based on the platform implementation, the chat widget provides:

JavaScript Embed

  • Automatic Generation: Platform generates embed code
  • Script Tag: Standard HTML script implementation
  • Async Loading: Non-blocking widget loading
  • Copy-Paste Ready: Ready-to-use code snippets

Custom Configuration

  • Widget Title: Customizable chat header
  • Primary Color: Brand color integration
  • Position Settings: Bottom-right or bottom-left
  • Responsive Design: Automatic mobile adaptation

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Implementation Steps

  1. Configure Widget: Set title, color, and position in the platform
  2. Generate Code: Platform automatically creates embed code
  3. Copy Embed Code: Get the generated JavaScript code
  4. Add to Website: Paste code before closing </body> tag
  5. Test Integration: Verify widget appears and functions correctly

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Embed Code Structure

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Generated Script

The platform generates embed code similar to: 
<script>
  (function() {
    var script = document.createElement('script');
    script.src = 'https://your-domain.com/widget/script.js';
    script.async = true;
    script.setAttribute('data-widget-id', 'your-widget-id');
    script.setAttribute('data-title', 'Chat with us');
    script.setAttribute('data-color', '#667EEA');
    script.setAttribute('data-position', 'bottom-right');
    document.head.appendChild(script);
  })();
</script>

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Configuration Parameters

  • Widget ID: Unique identifier for your chat widget
  • Title: Custom title displayed in chat header
  • Color: Primary color theme for the widget
  • Position: Widget placement (bottom-right/bottom-left)

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Advanced Integration Options

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Custom Implementation

For advanced users, the platform supports:
  • API Integration: Direct integration via REST APIs
  • Webhook Configuration: Real-time event notifications
  • Custom Styling: Override default CSS styling
  • Event Handling: Custom JavaScript event management

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Multiple Website Support

  • Different Configurations: Unique widgets for different sites
  • Domain Management: Configure widgets per domain
  • Environment Settings: Separate development and production widgets
  • Version Control: Manage different widget versions

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Website Integration Best Practices

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Placement Guidelines

Optimal Locations:
  • Before </body>: Recommended placement for best performance
  • Footer Sections: Alternative placement in website footer
  • Template Files: Add to global template for site-wide deployment
  • Page-Specific: Add to specific pages as needed

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Performance Considerations

  • Async Loading: Widgets load without blocking page rendering
  • Lazy Loading: Widget initializes when needed
  • Minimal Impact: Optimized to minimize effect on site speed
  • CDN Delivery: Fast loading from content delivery networks

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Integration Testing

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Verification Steps

After integration, verify:
  • Widget Appearance: Confirm widget displays correctly
  • Positioning: Check widget placement matches configuration
  • Functionality: Test chat functionality and responses
  • Mobile Compatibility: Verify mobile device compatibility
  • Browser Testing: Test across different browsers

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Troubleshooting Common Issues

Widget Not Appearing:
  • Check embed code placement
  • Verify script URL accessibility
  • Confirm widget configuration
Styling Issues:
  • Check for CSS conflicts
  • Verify custom styling implementation
  • Test responsive behavior

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CMS and Platform Integration

The widget integrates with:

WordPress

  • Plugin compatibility
  • Theme integration
  • Custom post types
  • Widget areas

Shopify

  • E-commerce integration
  • Product page widgets
  • Checkout support
  • Theme compatibility

Custom Sites

  • HTML/CSS integration
  • JavaScript frameworks
  • Single page applications
  • Progressive web apps

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Implementation Methods

  • Direct Code: Paste embed code directly into HTML
  • Plugin Integration: Use platform-specific plugins where available
  • Template Modification: Add to website template files
  • Tag Manager: Deploy via Google Tag Manager or similar tools

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Analytics and Tracking

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Integration Tracking

Monitor widget integration with:
  • Load Analytics: Track widget loading performance
  • Engagement Metrics: Monitor chat interactions
  • Conversion Tracking: Measure business impact
  • Error Monitoring: Track integration issues

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Google Analytics Integration

  • Event Tracking: Track chat widget interactions
  • Goal Configuration: Set up conversion goals
  • Custom Dimensions: Add chat data to analytics
  • E-commerce Tracking: Track chat-driven sales

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Security Considerations

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Safe Integration

  • HTTPS Requirement: Secure connection for widget loading
  • Content Security Policy: Configure CSP headers appropriately
  • Domain Validation: Widget validates against configured domains
  • Data Encryption: All chat data transmitted securely

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Privacy Compliance

  • GDPR Compliance: Built-in privacy controls
  • Cookie Management: Minimal cookie usage
  • Data Retention: Configurable data retention policies
  • User Consent: Integration with consent management platforms

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Maintenance and Updates

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Automatic Updates

  • Seamless Updates: Widget updates without code changes
  • Backward Compatibility: Maintains compatibility with existing integrations
  • Feature Rollout: Gradual feature deployment
  • Monitoring: Automatic health checks and monitoring

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Version Management

  • Stable Releases: Production-ready widget versions
  • Beta Testing: Optional beta feature access
  • Rollback Capability: Revert to previous versions if needed
  • Change Notifications: Alerts for significant updates

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Support and Documentation

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Integration Support

  • Technical Documentation: Comprehensive integration guides
  • Code Examples: Sample implementations for different platforms
  • Video Tutorials: Step-by-step integration walkthroughs
  • Support Team: Technical support for integration issues

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Community Resources

  • Developer Forum: Community support and discussions
  • Code Samples: Shared integration examples
  • Best Practices: Community-driven optimization tips
  • Issue Tracking: Report and track integration problems